Frequently Asked Questions

Where does Gilpin Facial Aesthetics ship?

We currently ship to all 50 states.

When will my order ship?

Your order will ship within 7 days of the order placed. We aim to ship the next business day. A tracking number will be emailed to the email on file when you placed the order upon shipping.

How can I change my shipping address?

Please contact our office by calling 615-942-7301 or emailing us at hello@drdavidgilpin.com

I have questions regarding my package, what should I do?

Please contact our office by calling 615-942-7301 or emailing us at hello@drdavidgilpin.com

How can I learn which products are best for me?

You can learn more about our products on individual product pages within our store. If you need additional guidance, we recommend booking a virtual or in person skin care consultation with one of our providers by submitting a contact form. We’d love to discuss your skin with you!

What does the consultation fee go towards?

The $150 booking fee goes toward your visit with one of our industry veteran providers. During your time with us we will review your skin, discuss your goals and develop a regimen and treatment plan for you. The $150 may be used toward a product purchased at the same time of the consultation. If nothing is purchase the consultation fee will go towards the providers time. We think you will find the time with our providers educational and valuable. We always aim to be your skin and anti-aging partner!

Where does Gilpin Facial Aesthetics ship?